Heyreach was created in Paris in 2020 by us, Ismaïl and Vianney. Ismaïl is a computer science engineer and has a strong technical background. He is an experienced entrepreneur as he already launched two successful tech startups. Vianney previously served as CFO of a tech startup, which led him to acquire extensive experience of the financial and strategic issues of an innovative company.
After creating their first company during their years at university, Ismaïl & Vianney knew they wanted to embark together on a new entrepreneurial adventure. Thanks to their complementarity and their long-standing friendship, the two of them knew they were capable of achieving great things together. They then decided to tackle a huge problem that they face in their daily life : customer service in the internet age. As they believe in the power of technology to solve long-standing issues, they initiated a reflection to find a solution. Heyreach is the result of this reflection.
Our goal is to create a tech tool that allows companies to offer their customers a memorable service. In our opinion, this objective relies on three essential axes:
Today, consumers no longer want to exchange with companies through long and painful channels such as mail or telephone switchboards with interminable waiting times. The customer service of the future must be connected to the favorite means of communication of customers.
It is unthinkable that a single customer request would not receive a response from a company, or would receive a response in too long a time. A quality customer service department must therefore rigorously track the systematic nature of the response, as well as the response time.
Consumers writing to a company want to get answers to specific requests. They will only be satisfied when they have received a satisfactory answer, and that is quite normal. It is therefore important to guarantee a high level of quality to their requests. This can be achieved through the availability of information relating to a given customer, or by standardizing and constantly updating generic responses.
As tech enthusiasts, we believe tech can help doing a lot of things. In our vision, technology frees humans from repetitive and ungrateful tasks, leading them to focus their energy on missions where they will always be better than an algorithm: empathize, convince, reassure, listen, etc.
Our goal is to help effectively as much company as possible improve their customer service. This value drives everyone in Heyreach team and leads us to work tirelessly to achieve our results as quickly as possible and as massively as possible.
At Heyreach we assume that trust is at the heart of everything. We want to be trustworthy for our customers, i.e. that our service delivers what it promises and is reliable. We also want to trust our partners. And most of all, we cultivate the greatest possible trust between team members.