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"Unread", "waiting for customer", "resolved". It is important to know the status of your customers' requests. This helps you not to get lost in a multitude of messages.
Our ticketing system helps you indicate the status of each of your customers' requests, so that you can see more clearly.
This means you no longer need to open every conversation to check that you have dealt with all your customers' requests!
You want to focus on customers who have not yet received an answer? No problem, our ticketing system has a focus mode which only shows you those customers.
Would you like to see those you have asked a question to and who need to come back to you? It is okay, you can display them in one click.
Do you prefer to see all the messages in front of you? This is also possible.
"Alone we go fast, together we go far." Our ticketing system team feature allows you to assign the right person to every request.
Knowing someone is in charge of each request is the best way to make sure each request is dealt with.
In addition, you have the possibility to exchange with your colleagues about the requests received thanks to our integrated comments system.
"Thank you for your reaching us, your request number is 20XX-JH4". Nothing is worst than this kind of message, right ?
The good news is that with Heyreach your customers will never see this again.
We've designed a system that doesn't need to assign a number to your customers to serve them well. On the contrary, our personalisation features allow you to show your customers that each and every one of them is important to you, in the blink of an eye.
Make sure you never miss an opportunity. Inform all your potential prospects in the blink of an eye, regardless of the channel through which they contact you. By being more responsive, you will make an incredible impression on your prospects and you will earn their trust.
Offer your customers irreproachable support. Answer all their requests instantly, whatever their origin, and show them that their satisfaction is your priority.
Take advantage of our sophisticated reporting system that will allow you to always be certain that all your customers or leads have received a response in a controlled timeframe. Get valuable information on the flow of requests handled by your teams and the activity generated by your social network accounts.