Ticketing system

Make sure all your customers get answers in due time. Control response times and focus on the requests you consider to be of the highest priority.

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multi channel communication integrations

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Accelerate service

Gather in a single view all the requests that are waiting for an answer and process them

Prevent errors

Make sure that not a single request will go unanswered thanks to our tracking system

Prioritize

Define priority requests according to your own rules and deal with them first

Be personal

Make your customers understand that they will never be a ticket number again

Request status

"Unread", "waiting for customer", "resolved". It is important to know the status of your customers' requests. This helps you not to get lost in a multitude of messages.

Our ticketing system helps you indicate the status of each of your customers' requests, so that you can see more clearly.

This means you no longer need to open every conversation to check that you have dealt with all your customers' requests!

avoid scattered messages

Focus mode

You want to focus on customers who have not yet received an answer? No problem, our ticketing system has a focus mode which only shows you those customers.

Would you like to see those you have asked a question to and who need to come back to you? It is okay, you can display them in one click.

Do you prefer to see all the messages in front of you? This is also possible.

multi channel communication software

Team work

"Alone we go fast, together we go far." Our ticketing system team feature allows you to assign the right person to every request.

Knowing someone is in charge of each request is the best way to make sure each request is dealt with.

In addition, you have the possibility to exchange with your colleagues about the requests received thanks to our integrated comments system.

reactive customer service
customer service history

A ticketing system, without the impersonal side

"Thank you for your reaching us, your request number is 20XX-JH4". Nothing is worst than this kind of message, right ?

The good news is that with Heyreach your customers will never see this again.

We've designed a system that doesn't need to assign a number to your customers to serve them well. On the contrary, our personalisation features allow you to show your customers that each and every one of them is important to you, in the blink of an eye.

Bring fluidity to your whole team

Sales

Make sure you never miss an opportunity. Inform all your potential prospects in the blink of an eye, regardless of the channel through which they contact you. By being more responsive, you will make an incredible impression on your prospects and you will earn their trust.

Support

Offer your customers irreproachable support. Answer all their requests instantly, whatever their origin, and show them that their satisfaction is your priority.

Management

Take advantage of our sophisticated reporting system that will allow you to always be certain that all your customers or leads have received a response in a controlled timeframe. Get valuable information on the flow of requests handled by your teams and the activity generated by your social network accounts.

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